Refund Policy

 

We aim to provide a transparent and fair transaction experience. Please confirm all information carefully before making a top-up or creating a card.

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Non-Refundable Cases:

• Once top-up or card issuance is successful, the transaction is non-refundable

• Mistaken operations by users (e.g., wrong wallet address, incorrect top-up options)

• Refund requests after the card has been used will be declined

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Exceptions Eligible for Refund:

• System errors or failed top-up attempts where services cannot be delivered

• Technical issues that render the card unusable (subject to platform verification)

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Please contact our support team with detailed information. We will respond with a resolution within 5 working days.